Refund Policy

Overview

ephyronalis is committed to providing exceptional budget variance analysis services to our clients across Canada. We understand that circumstances may arise where a refund becomes necessary, and we've established clear, fair policies to address these situations professionally and transparently.

This refund policy applies to all services, training programs, and digital resources purchased through ephyronalis.com. We believe in building long-term relationships with our clients, which means addressing refund requests with both understanding and clear guidelines that protect everyone involved.

Eligibility Criteria

• Service cancellation requests must be submitted within 14 days of initial purchase for digital resources and training materials
• Consulting services can be cancelled within 48 hours of the scheduled appointment without penalty
• Software subscriptions are eligible for prorated refunds when cancelled before the next billing cycle
• Custom analysis reports are non-refundable once work has commenced, typically within 24 hours of order confirmation
• Training course refunds are available if less than 25% of the course content has been accessed

Refund Process

Processing Times by Payment Method

Special Circumstances

We recognize that exceptional situations may warrant special consideration beyond our standard policy framework. These might include medical emergencies, unexpected job loss, or technical issues that prevented proper service delivery.

Each special circumstance case is reviewed individually by our management team. While we cannot guarantee approval for requests outside standard criteria, we approach these situations with empathy and flexibility whenever possible. Documentation supporting your circumstances helps us make informed decisions.

• Medical emergencies require documentation from healthcare providers
• Technical issues must be reported within 48 hours of occurrence
• Force majeure events are considered on individual merit
• Educational institution closures may qualify for extended refund periods

Partial Refunds

Certain services may qualify for partial refunds based on usage or completion status. This particularly applies to multi-session consulting packages, annual subscriptions cancelled mid-term, and training programs where significant content has been accessed.

Partial refund calculations are based on unused portions of services, remaining subscription time, or undelivered components of purchased packages. We use transparent, prorated calculations that reflect the actual value received versus paid.

Non-Refundable Items

• Completed custom analysis reports delivered to specifications
• Third-party software licenses activated on your behalf
• Conference registrations within 30 days of event date
• Downloadable resources accessed or downloaded completely
• Consultation services completed as scheduled

These restrictions exist because these items represent completed deliverables or committed resources that cannot be returned or resold. We clearly identify non-refundable items during the purchase process to ensure transparency.

Dispute Resolution

If you disagree with a refund decision, you may request a secondary review within 30 days of our initial decision. Secondary reviews are conducted by senior management and consider all previous communications, service records, and supporting documentation.

We encourage open communication throughout this process and often find mutually acceptable solutions through dialogue. Our goal is always to maintain positive client relationships while upholding fair business practices.